TERMS AND CONDITIONS OF SALE. Please read this agreement carefully.
Pricing Policy All prices are subject to VAT at the standard rate.
Sales Promotions All Genpower Ltd sales promotion activity will conform to, but is not limited to, the following set of guidelines. All online sales promotions are limited to products for sale through the Genpower Ltd website. Any sales promotion offers featured within a Genpower Ltd publication cannot be used in conjunction with a sales promotion offer featured on the Genpower Ltd website.
Genpower Ltd retains the right to operate more than one sales promotion at any one time. Genpower Ltd. retains the right to change the terms and conditions of its sales promotions without prior notification. Should you return a product, the normal delivery fee will be charged based on the original order. Returns will be refunded at the price the products were purchased at.
E & OE.
Communications with Genpower Ltd We welcome your comments regarding this site. However, comments, feedback, notes, messages, ideas, suggestions or other communications transmitted to Genpower Ltd will be treated as non-confidential and non-proprietary. Genpower Ltd shall be free to reproduce, use, disclose, and distribute these communications to third parties without restriction. Genpower Ltd shall be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose whatsoever including but not limited to developing, manufacturing, and marketing products incorporating such information. Furthermore, you will take all responsibility for the content of your communication and warrant that it does not violate any law, statute, ordinance or regulation or the intellectual property rights of third parties. You agree that Genpower Ltd may copy all or part of your communication in any response(s) it makes to you.
No Warranties. Limitation of Liability
Genpower Ltd assumes no responsibility for errors or omissions on any of it’s websites. Access to these sites is provided as is, without warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, quiet enjoyment, accuracy or non-infringement. There is no warranty that the information or equipment on these sites will fulfil any of your particular purposes or needs. Genpower Ltd shall not be liable for any special, indirect, incidental, or consequential damages, including without limitation, cost of cover, lost revenues or lost profits, which may result from the use of these sites. However, this section shall not relieve Genpower Ltd or any other person of liability for damages that result from their own gross negligence or wilful tortuous misconduct, or from personal injury or wrongful death claims. Genpower Ltd work hard to ensure that the information provided on the Genpower Ltd websites is accurate and up-to-date, but due to the risk that the information may be compromised by software or procedural errors, Genpower Ltd does not guarantee the accuracy or completeness of the information provided on this site. Genpower Ltd reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time, without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We apologise for any inconvenience this may cause you. Genpower Ltd makes no representation that content provided on this site is applicable or appropriate for use in locations outside of the United Kingdom.
Applicable law may not allow for the limitation of liability set forth above, so this limitation of liability may not apply to you. If any part of this limitation on liability is found to be invalid or unenforceable for any reason, then the aggregate liability of Genpower Ltd, under such circumstances for liabilities that otherwise would have been limited shall not exceed £100.
Trademarks. All product names, whether or not appearing in large print or with the trademark symbol, are trademarks of Genpower Ltd. The use or misuse of these trademarks or any other materials, except as permitted herein, is expressly prohibited. Further, please be advised that Genpower Ltd actively and aggressively enforces its intellectual property rights to the fullest extent of the law.
Our Buyer's Statement. Genpower Ltd does not in any way, warrant that you, the buyer, can lawfully purchase, possess, carry or use any item which you may order, under any applicable UK and / or local laws. You, as buyer, warrant that you have checked those laws, that you are of legal age to purchase these items and that you are not under any legal disability which would in any way affect your ability to lawfully purchase them.
Important Information. As a mail order company our warehouse is not ideal for you to view equipment prior to purchasing. However, we will try to accommodate. Please call 24 hours in advance to request a viewing. We can then let you know if your item is in stock. By placing an order I the customer confirm that I have read, understood and accepted Genpower Ltd's terms and conditions of business.
Our Service to You. We are here to help you if you have any queries regarding an order or product. Call 0845 094 2452 Monday to Friday 9am-5pm. Please have your customer number to hand. Please allow at least 1 day over your selected delivery service before calling for an update.
Our Satisfaction Policy. We want you to be pleased with your purchase. If you are not satisfied, you can return your items at your cost, provided they are unused and in their original packaging. Please ensure that the items are insured to the correct value, if using a courier. Outbound delivery charges will not be refunded. Call or write within 7 days of purchase for authorisation to return or exchange your unwanted goods. See 'Returns procedure' for more information.
Delivery Information. We will send your order by your selected service, or the most efficient method. However, certain sizes and weights may require specific carriers to be used:
Palletised freight. Items too heavy or large to be transported by standard shipment will be sent by pallet. If this is the case for your order, you will receive a freight quote. You will need to provide assistance for unloading individual items over 30kg. For palletised items, please inform us if you do not have a forklift.
Items requiring assembly/pre service checks
All machinery must be fuelled, lubrication oil level checked and battery acid level checked prior to first use. Ordering of these items is on the understanding that the purchaser is competent or has employed someone competent to complete these tasks.
Due to logistical problems beyond our control, delivery to certain parts of the UK may take longer than advertised. Please speak with your Sales Rep for confirmation of delivery times.
Returns Procedure. All returns must be arranged through Customer Service, who will issue you with a returns authorisation number.
There will be a minimum charge of 20% of purchase value to the customer if:
Items are found to have been used, misused or badly packaged on return.
Items returned, at your expense, are still your responsibility while they are in transit.
Unsuitable Items. Genpower Ltd reserve the right to apply a handling charge to returned items. These items can be returned, at your expense, within 7 days of invoice provided:
They are unused, with all manuals, and in their original, undamaged packaging. (Please be aware that Genpower Ltd are not responsible for the return carriage).
Petrol/diesel powered items have fuel and oil removed.
Items returned within 7 days can be exchanged or you can decide to receive a refund, less our handling fee.
Original delivery charges are non-refundable.
Faulty or Damaged Items. Items damaged in transit can be returned provided you have signed for the consignment as damaged and notify Customer Services within 24 hours of receipt (please have your packing slip to hand when you call the number above). Faulty items can be returned at any time during its warranty period. Please ensure items are suitably packed. Return carriage and packaging is the responsibility of the customer. The goods must be insured to the purchase value. Genpower will only accept responsibility for the machine when we have signed for the machine un-damaged at our premises.
Warranty. We offer a 12 month (90 day commercial/business use) parts/return to base warranty on all machines. Diesel powered machines have a 1000 hour and petrol powered 500 hour limit to the warranty. This can be utilised in one of two ways:
1. Parts only-If a part fails, we will send you the new part. You will be responsible for fitting the new part and returning the old part to us by return. Failure to return the old part will invalidate the warranty.
2. Return to base-If your machine fails, you return it to us and we will either repair it or replace it and send it back to you. The arrangement and cost of the return carriage is your responsibility. Genpower Ltd will only assume responsibility for the goods when we have signed for the delivery of goods from your courier. Please ensure that the goods are insured to the correct value in case of damage occurs enroute to ourselves. Genpower Ltd will pay for the cost of returning the machine to you, after repair/replacement (Highlands and Islands may incur a surcharge to cover the extra cost of carriage, please check before returning goods).
Neither Genpower Ltd nor the manufacturer can be held liable for fair wear and tear or misuse of the goods. In all circumstances, Genpower Ltd will only be liable for the cost of parts. If the machine is found to be functioning correctly, you will be charged for the return carriage. Consequential loss will not be paid.
If your machine is over 12 months (90 day commercial/business use)old, we will still repair it, but there will be a charge for parts and labour, please ask our service department for advice on costs etc.
Diesel generators have a 1000-hour limit to the warranty and petrol generators have a 500 hour limit to the warranty. All machines must have been serviced at the recommended intervals and service records kept, stating hours, date and service work undertaken, to prove this.
N.B. Wear items and accessories carry a 90-day warranty. Water pumps and pressure washers -Seals and valves have a 30-day warranty.
Batteries, recoil start cords, or remote start key fobs, where applicable are not covered under warranty.
This warranty is non-transferable and only applies to the original purchaser of the generator from Genpower Ltd. Original invoice must be produced. Consequential loss is not covered.
Hyundai Inverter Leisure Suitcase generators: These are covered by a 24 month warranty – 1st year parts and labour, 2nd year parts only. During the first year the machine must be returned to the dealer it was purchased from for repair. In order to claim the 2nd year parts warranty, it must be serviced at an approved Hyundai dealer. The invoice for this service must be produced to claim 2nd year parts warranty. This warranty only applies if the generator is used for leisure use. (Leisure use = up to 30 days @ 4 hours a day per year) If used above this usage level or for commercial or sole power use the warranty is limited to 90 days.
If you have any queries, please contact us by e-mail: service@genpoweruk.com or Telephone 0845 094 2452. If the customer is using a courier for the return to dealer, it is the customer’s responsibility to ensure that ALL the petrol is drained from the fuel tank and the carburettor and the ALL the oil is drained from the engine. The generator MUST be insured to its purchase value. Genpower will only accept responsibility for the machine when we have signed for the machine un-damaged at our premises.
Our Payment Policy
Ownership of any and all Items/Goods, forming an order, shall not pass to You, the buyer, until payment has been made in full. All Goods and packaging received by You, will be maintained in a satisfactory condition and be satisfactorily insured against all risks until full payment relating to the Order is received by Us. Under certain conditions Your rights to possession of the Items/Goods can be terminated, in relation to, but not restricted to, having a bankruptcy order made against You, or You enter into liquidation. You agree that We, or Our representatives, may enter any premises where Items/Goods are or may be stored in order to inspect them, or recover them where possession has been terminated.
Cheques received with orders will be deposited on receipt. Back ordered items will not be charged until the item is in stock or available for delivery. We reserve the right to verify funds with your bank before delivery, which may cause a delay of up to 5 working days. A £15 service charge will be made on all returned cheques.
Divisibility Clause
The Company reserves the right to make deliveries/and or services by instalments and to render a separate invoice in respect of each such instalment.
(B) If the Company exercises its right to make deliveries/and or services in accordance with sub-paragraph (A) above, then any delay in the provision of such deliveries/and or services, or failure to deliver any further instalment or instalments, shall not entitle the Buyer to reject the Contract or the delivery/service of any other instalment or to withhold payment in respect of any instalment previously delivered/serviced.
PETROL GENERATORS
